In general terms, what does the system do? It’s a web-based remote management system (RMS) which combines a data logging & communication terminal with a cloud-based server to provide both live and historic visibility of any process and the ability to control the process over the internet. The user views all information and controls the system over the internet via an intuitive Dashboard interface.

How does Dexdyne’s RMS system differ from a traditional SCADA system? Dexdyne’s RMS system combines the best features of traditional SCADA systems with the flexibility and convenience of the internet. Unlike a traditional SCADA system, Dexdyne’s RMS system was designed from the ground up to be used (and be used securely) over the internet and is not restricted either in how you use it or scale it. The customer decides how many people are allowed to see the data generated without the need for additional licences.

Does Dexdyne charge licensing fees on a per user basis? No. Unlike other SCADA systems, Dexdyne does not charge licensing fees on a per user account basis. Dexdyne provides facilities for managing user accounts and do not impose an upper limit on the number of users that the customer can create. There is no extra charge, however many user accounts are created.

Is the Dexdyne system secure? At Dexdyne, we regard security as paramount. You need to be able to rely on the integrity of the data generated and to keep it secure. Dexdyne’s remote communication terminal (RCT) communicates with the server over a secure SSL encrypted link using a GPRS or an ADSL link.

Can I view all my connected processes from a single log-in? Dexdyne’s RMS system provides access to the status of your entire estate from a single log-in. You can see and analyse all your connected equipment data in a uniform format, even if the equipment is manufactured by several different manufacturers.

Is the Dexdyne RMS system scalable? Yes, the Dexdyne RMS is specifically designed to be fully scalable. You can use it to manage a single site up to thousands of sites. Moreover, the user hierarchy is fully scalable too. In other words, the customer can decide (at no extra charge) to create any number of separate and secure user accounts and define what data each user has access to. The user can therefore organise its entire estate as a hierarchy with regions and levels of access rights. The Dexdyne RMS system is designed to be able to grow with any business, whatever its rate of expansion and whatever the complexity of its structure.

What type of live information can I get by looking at the Dexdyne Dashboard interface? You can get a traffic light type of view which shows a list of site names and when they last uploaded their data into the server and indicate key performance indicators (KPIs) to give a quick overview of the estate. The user can drill down further, by clicking on any of the site names (green ones) and look at the live process. Where required,  process mimics can also be created.

Can the Dexdyne system provide alarms by SMS if a connected process strays outside pre-determined parameters? Yes, the system is designed to do just that. The system has a sophisticated alarm system ranging from a simple SMS message to a single user to an alarm escalation and acknowledgement sequence.  The customer’s system administrator can easily set and change the applicable alarm settings via the Dashboard interface.

What does the charting functionality do? Dexdyne’s sophisticated charting function allows you to plot up to 10 parameters simultaneously from a selected date and time range and then save it as an image or CSV data file.

What does the “Event Snap” tool do? Event Snap allows a user to analyse the sequence of events before and after a failure point – thus enabling a correlation analysis to be made between interdependent process parameters.

Can I really access the system from anywhere? The system is designed to be supported on all standard internet browsers, so provided you have internet access you can access the system from anywhere.  The dashboard function is accessible from mobile handsets and tablets too.

Can the Dexdyne RMS system connect to any machinery? Can I monitor equipment from different manufacturers? Dexdyne think it is important for an RMS system to be able to connect to multiple machinery made by multiple manufacturers if required. The remote communication terminal (RCT) is able to connect directly into the remote equipment via RS232, RS485 or Ethernet ports and communicate via a default Modbus protocol. Other protocols can also be supported. The RCT can also accept direct sensor signals through the built-in digital and analogue I/O.

Do I need to put a SIM in the remote communication terminal (RCT)? You do not have to put SIM in the RCT if you are using an ADSL connection. Generally, we recommend that customers use a SIM even if they propose to rely mainly on an ADSL connection. The RCT can work with a local SIM (which is non-roaming) and can swap between ADSL and GPRS connectivity (in the event of failure of the default comms method) if the SIM is installed in the RCT. The system uses ordinary consumer GSM/GPRS SIMs – there are no special requirements on configuration or feature support.

I would like the system to send out various bespoke management reports automatically by e-mail. Is this possible? Yes. Automatic reports in Microsoft Excel or Comma Separated Value (CSV) format can be set up and sent automatically by e-mail to such recipients as the user specifies. Again, the architecture can be flexible so that different reports can be sent to different recipients.

Is the Dexdyne RMS better suited to any particular type of installation? The Dexdyne RMS system works for both simple and complex installations. In either case it is, reassuringly, flexible enough to cope with future expansion of the customer’s business or business needs. Dexdyne understands that each customer has different requirements. At Dexdyne we understand complex responsibility stacks and have designed our system to be able to provide all reasonable structures of visibility and invisibility. For instance, just the manufacturer’s tech support and the end user’s overall and regional service department might have access to a particular process reading e.g. oil temperature. By way of example, a more complex responsibility stack could look like this:

  • Manufacturer
    • Tech Support
  • Local Distributor
  • End User
    • Management Info
      • Regional Divisions
        • Regional Operation & Maintenance Info
  • Independent Audit access (e.g. carbon credits)

Can the Dexdyne RCT be used to monitor more than one machine at a time or do you need to have one RCT per connected process? Whether it be for the remote monitoring of an estate of diesel gensets or a series of disparate processes in a combined heat and power (CHP) installation, it is often possible to use a single RCT to web-enable more than one process on the same site. Energy sub-metering monitoring is one area which lends itself to RCT sharing. In other cases, such as anaerobic digester monitoring or offshore environmental monitoring each process will often require its own RCT. Dexdyne will always work with its customers to help find the most cost-effective solution for each application.

Is the Dexdyne RMS best suited to any one particular application? The functionality of Dexdyne’s RMS is applicable to any process which requires remote management. It can be used for the remote monitoring and control of anything from a single fuel tank to water treatment plants or mine & landfill gas generators. Please refer to the case studies on the website for some examples of how the system has been successfully applied in various energy management and related applications.

What is the ROI for an RMS system? Typically, the return on investment (ROI) for an RMS system can be measured in months. The ROI can be particularly quick where the system is used to minimise the need for site & maintenance visits (e.g. by enabling safe remote resets and remote monitoring); maximise process uptime (e.g. by anticipating performance and expediting the resolution of any process interruptions); and identify process inefficiencies (e.g. highlight if some machines within an estate of equipment – local or global – are more efficient than others). In management terms, the availability of timely and complete reporting at all requisite levels may of itself justify the system.

Is it possible to re-brand the Dashboard user interface so that it looks like my own product with my corporate colours and logo? Yes. Dexdyne can brand the product in the customer colours & logo and provide a client specific web address (URL).